The Fastpath for Openfire plugin adds support for managed queued chat requests, such as a support team might use. For example, a web based "Live Support" interface can point a potential customer at a workgroup representing the Sales team. Members of that workgroup will receive notification that a someone is waiting and when someone from that workgroup accepts, the customer and the team member will be connected to communicate with each other.

Sales / support agents should use Pàdé.


See in action: Fastpath

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