| Type | Predominant mode | Key distinctive features | Typical app |
| Ongoing Team collaboration on projects | 1 to 1, many to many or emergent | Presence, and can escalate to audio / video / screensharing as needed | Skype or Telegram |
| Meetings / conference calls | Many to many | Meeting notes (meeting agenda, and live collaborative note taking for decisions) | Etherpad + phone call, or Jitsi Meet |
| Webinars / Scheduled Course | 1 to many | Presentation and whiteboard | BigBlueButton |
| Community presence and support | many to many | web interface and desktop/mobile clients | IRC or Matrix |
| Help desk for team members (Remote Assist) | 1 to 1, but can be transferred | Share screen and remote control. Easier to install software on their computer. Team member must give permission to take control of computer (ex: for 30 minutes) | TeamViewer |
| Help desk for customers | 1 to 1, but can be transferred | To route request to someone who is available. Canned responses. Difficult to install software on their computer. | Openfire Fastpath. See also WebMeet |
| Remote Management | 1 to no one or 1 to 1 | Remote login and management, even unattended | VNC / Guacamole / RDP / MeshCentral |
| Telepresence |